Refund Policy

Overview

We want you to be completely satisfied with your purchase. We get it—buying bathroom products online can be a bit of a leap of faith. If something isn't right, we're here to make it right. This Refund Policy explains how returns, exchanges, and refunds work.

Return Window

You have 60 days from the date you receive your order to request a return. We give you plenty of time to try the products and see how you like them. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. For hygiene and safety reasons, some items cannot be returned if they have been opened or used. Specifically, opened packages of wipes generally cannot be returned. However, if you have an issue with a product, reach out to us—we want to make sure you're happy.

How to Start a Return

To start a return, contact us through the Contact page. Give us your order number and a quick explanation of the issue. Our team will review it and send you instructions on what to do next. Please do not send your purchase back to us without prior authorization. Returns sent without authorization might be refused or delayed.

Refund Processing

Once we receive and inspect your return, we'll email you to let you know we got it. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 days. The exact timing depends on your bank or credit card company.

If you haven't gotten your refund after 10 days from the approval email, check your bank account again. Then contact your credit card company—it might take some time before the refund is officially posted. Next, contact your bank. There's often some processing time. If you've done all that and still have nothing, hit us up.

Shipping Costs for Returns

Shipping is free for all purchases. However, for returns, you are responsible for paying the shipping costs to send the item back. Shipping costs are non-refundable. If you get a refund, the cost of return shipping will be deducted from it, unless the item was damaged or incorrect.

Damaged or Incorrect Items

If you get a damaged or wrong item, contact us immediately. We'll fix it as fast as we can. Send us a clear photo of the issue so we can speed up the process. We'll cover the return shipping for damaged or incorrect items and send a replacement if it's in stock. We can't refund items that are used, damaged after delivery, sent back without authorization, or returned after the 60-day window.